We strive to ensure that every customer is fully satisfied with their purchase of the Pink or Blue^® test. However, we understand that there are several situations which warrant a refund including cancellation of the order, miscarriage, and incorrect results. Additionally, while our highly skilled scientists work hard to deliver accurate results to all customers, despite our best efforts there are instances where no result can be released because the sample is determined to be Contaminated, or Inconclusive.

Please read below for detailed refund policies regarding all of these cases:

• Cancellations
• Miscarriage
• Refused Retest
• Contaminated Sample
• Inconclusive Sample
• Conflicting Results
• Timeline of Refund Processing
• Pink or Blue Pregnancy Test Kit Refunds

Cancellations

The customer may cancel the processing of their sample for any reason. The amount of refund will depend on when the cancellation request is received.

1. If the DNA collection kit has not been sent to the customer, then the customer will be refunded in FULL.
2. If a DNA collection kit has been sent to the customer but the sample has not yet been returned to the lab, the customer will receive a refund of the lab fee and one-half of the shipping fee. The cost of the collection kit and one-way shipping cannot be refunded.
3. After sample receipt, then NO refund can be provided. Once the sample is received by the laboratory, it immediately enters the processing stages and laboratory fees cannot be refunded at this point.

Amounts are described as follows;

i. Pink or Blue collection kit: $25US
ii. 5-day DNA laboratory service: $199US (Nov. 2008 Promotion: $149.00)
iii. 3-day EXPRESS DNA laboratory service: $270US (Nov. 2008 Promotion: $209.00)

Miscarriage

1. If the DNA collection kit has not been sent to the customer, then the customer will be refunded in FULL.
2. If a DNA collection kit has been sent to the customer but the sample has not yet been returned to the lab, the customer will receive a refund of the lab fee and one-half of the shipping fee. The cost of the collection kit and one-way shipping cannot be refunded.
3. If the sample has been received by the lab, but the results have not been disclosed, the customer will receive a credit of 50% of the lab fee to be applied towards the next purchase. The customer will be provided a code for the next purchase transaction. This credit is transferable. The sample collection kit and shipping will not be refunded. Please note that due to the sensitive nature of such a situation, the result will not be posted online and no certificate will be issued, unless the customer directly requests this be done.
4. If the results have already been disclosed or the customer requests for the results to be disclosed, no refund or credit will be issued.

Before making the next purchase, click here to read the eligibility requirements for women with previous miscarriages.

Retests

If the customer is offered a retest but does not wish to proceed with further testing, a refund of only the laboratory fee will be provided. Reasons for a retest include damaged sample, taking the test too early, not providing enough blood, or indicating that the sample may be contaminated. Please see the Delays and Retest Policy for more information on these topics.

Contaminated Sample

It is very important that all instructions are followed correctly after receiving the Early Gender Test kit. Males should not open the kit or handle kit contents at any time. Bathrooms, sinks, counter surfaces, faucet knobs, and hand towels shared between male and female household members are contaminated with male DNA. Please cover sinks and counters with clean and unused paper towels, or wax paper, or aluminum foil and wash hands thoroughly with soap and water before sample collection. Dry hands using only clean paper towels, NOT shared towels. We have several methods to test for contamination, including testing the white portion of the DNA collection card. If any contaminating signal is detected, the gender of the baby cannot be determined.

If a customer is concerned that the sample may have been contaminated, Customer Service should be contacted immediately. If the sample has not yet been processed, a Retest may be offered. Please see the Delays and Retests Policy.

If a sample is determined to be "Contaminated," the customer will receive a refund of the laboratory fee only. The cost of the kit or shipping will not be refunded.

Inconclusive Sample

Each sample is run multiple times and carefully analyzed by a team of scientists. In order for a result to be disclosed the data must fall within specific values. Additionally, several controls are tested along side each sample to ensure overall quality of the testing conditions. If a particular sample, or set of controls run with the sample do not follow strict guidelines for being acceptable, a result cannot be determined. It is possible for a sample to be processed multiple times and not give clear data on any of the attempts. This can be caused by DNA degradation, or other technical issues. Having an unclear result does not indicate any medical issues pertaining to the customer or the baby. If the result is "Inconclusive," the customer will receive a refund of the laboratory fee. The costs of the kit and shipping will not be refunded.

Conflicting Results

Pink or Blue^® maintains a high level of accuracy through ongoing quality assurance procedures and product development. However, there will still be cases in which the test result may not be accurate. A refund for the costs of the lab service and blood collection kit is provided in all cases of false results with the proper documentation. The cost of shipping will not be refunded.

1. If the results of the Pink or Blue^® test are determined to be inaccurate by birth, please fax, mail, or email a scanned copy of the birth certificate indicating the child's gender and date of birth to the company. When sending documents, also include the name used to purchase the test and the kit ID number.
2. If the results of the Pink or Blue^® test are determined to be inaccurate by amniocentesis, chorionic villus sampling (CVS), or 4D ultrasound, please fax, mail, or email scanned documents to the company. The results must be on official hospital or physician letterhead and clearly indicate the gender of the baby and the date the procedure was performed. When sending documents, also include the name used to purchase the test and the kit ID number.
3. If the results of the Pink or Blue^® test are determined to be inaccurate by 2D or 3D ultrasound, or any means other than those listed above, you must wait until birth and submit the birth certificate for a refund.

NOTE: Documents must be received within 15 months of the original purchase date to qualify for a refund.

Timeline of Refund Processing

A refund will be processed within 3-4 weeks after the receipt of the required documents. If the purchase was made by credit card within 120 days of the refund date, the credit card account will be credited directly. Please check your monthly statement for the refund. If the purchase was made by a payment method other than credit card, or if the purchase was made more than 120 days from the refund request date, a check will be issued.

Pink or Blue® Pregnancy Test Cancellations

If an order is cancelled prior to shipping, a full refund will be issued.

Unopened Pink or Blue® Pregnancy Test boxes may be returned for a partial refund. A 25% restocking fee will be subtracted from the original purchase price. Please send unopened boxes to:

Consumer Genetics, Inc
Returns Department
562 E. Weddell Drive, suite 9
Sunnyvale, CA 94089

Please note that this policy is subject to change without notice. Please check back for the most current version of this document.

More Information About the Consumer Genetics Products:

• FAQs About Gender Testing
• FAQs About Hair Alcohol Abuse Test
• DNA Testing Laboratory
• Pink or Blue Pregnancy Test
• Pink or Blue Early DNA Gender Test