 Frequently
Asked Questions (FAQs) about the Pink or Blue® DNA Gender
Testing Product.
What is the process from start to finish
for finding out if I’m having a boy or girl?
- Order the Pink or Blue® test online or by phone
- Receive your collection kit in the mail
- Confirm your eligible testing date through our online
calculator
- Collect a small finger-prick blood sample in the convenience
of your home
- Send your sample back to our laboratory
- Get the exciting news of “It’s a BOY”
or “It’s a GIRL” just 3-5 business days
later!
Does Pink or Blue® replace an Ultrasound?
No, Pink or Blue® does not replace an Ultrasound. Ultrasounds
are used for medical and/or health reasons and not just for
checking the sex of the baby. Studies have shown that ultrasounds
have an accuracy rate of less than 85% before 12 weeks and
are greater than 98% accurate at 21 weeks post-conception.
Because it can take from five to six months to tell the sex
of your baby using the ultrasound, we offer you Pink or Blue®.
Pink or Blue® is made for the mother who is EXCITED to
know the sex of her baby! Pink or Blue® is a unique DNA-based
test that tells you whether you are having a boy or girl at
10 weeks after the start of your last menstrual period, approximately
7 weeks post-conception!
Pink or Blue® is a service providing information that
has no impact on the health of the mother or the baby. Pink
or Blue® makes no medical diagnoses, recommendations,
treatments, or medical or health claims.
How does Pink or Blue® compare to an ultrasound,
CVS, and amniocentesis?
How soon can I use the Pink or Blue® test to
find out if I’m having a baby girl or boy?
If a woman is 10 weeks from the first day of her last menstrual
period (7 weeks post-conception) she is eligible to use the
Pink or Blue® Gender Test. The Pink or Blue® Online
Conception / Due Date Calculator can be used to calculate
your Eligibility Date using either the date of your last menstrual
period, or the Projected Due Date, as determined by a medical
professional. Your eligibility is strictly based on this calculation.
Thus, it is extremely important that you provide us with the
most accurate LMP date or Due Date. Intentional miss-reporting
of these dates voids our warranty.
How accurate is Pink or Blue®?
Pink or Blue® is 95% accurate based on an internal survey
by our quality control department. The company has implemented
a program that monitors our accuracy rate and service quality
on an ongoing basis. You will be offered the opportunity to
participate in our ongoing quality monitoring program during
your ordering process.
When should a mother NOT take the Pink or Blue®
test?
 Do
NOT take the Pink or Blue® if any of
the following conditions are true:
- You had a miscarriage or termination within three months
of your current pregnancy
- You have had a bone marrow transplant from a male in
your lifetime
- You have had a blood transfusion within the last 18 months
- You are taking medication to treat blood-related conditions
and/or undergoing anti-coagulant therapy.
- You are less than 10 weeks from the first day of your
last menstrual period.
Please use the Pink
or Blue® calculator to make a determination
of the first date you are eligible to collect your sample.
Unless your doctor has provided you with a specific conception
date, it is company policy to go strictly with our calculator.
Other ways of determining date of eligibility will not be
accepted by Pink or Blue® or covered under our Refund
Guarantee.
Pink or Blue® is not recommended for individuals that
fall in any of the categories above. If you have any questions,
please call Customer Service at 1-866-What-R-U (1-866-694-2878) toll free within US, or 408-734-2229 for international customers.
Are there factors that affect the accuracy of Pink
or Blue®?
There are several factors which may affect the accuracy
of a Pink or Blue® result. Some of these factors can be
controlled and minimized by the customer and/or laboratory
while others are independent factors that cannot be influenced.
Factors which could affect the accuracy of Pink or Blue®
and which can be minimized:
- Not following the directions carefully: improperly handling
kit components, improperly washing hands and not sanitizing
the collection area
- Contaminating the sample: allowing males to handle kit
contents or assisting with sample collection.
- Taking the test earlier than 7 weeks post-conception
- Having a recent transfusion, miscarriage or abortion
- Providing an insufficient blood sample
- Leaving the sample in a hot environment
Factors which could affect the accuracy of Pink or Blue®
which cannot be controlled:
- Having naturally low levels of fetal DNA: studies have
determined that up to 2.8% of women have naturally low levels
of fetal DNA. While Pink or Blue® is much more sensitive
than the methods used in those studies, there may still
be women whose levels of fetal DNA are too low even for
our test to detect. This is a difficult statistic to measure
but we anticipate it is to be less than 2%.
- Vanishing Twin: some pregnancies begin with more than
one fetus but very early in the pregnancy, one of the fetuses
terminates. In many cases, this occurs without the woman’s
knowledge. If the “vanishing twin” is male and
the remaining fetus is female, the results of Pink or Blue®
may be incorrect.
- Previous male pregnancy: in very rare cases, fetal cells
may remain in the mother’s body several years after
birth. Our technology can detect some of this DNA as a form
of contamination, however, there may be cases where the
accuracy of the test may be affected by this rare occurrence.
- Having a bone marrow transplant from a male donor, blood
transfusions, miscarriages or abortions: our technology
can detect DNA from previous male pregnancies or from male
blood/marrow donors as contamination in most cases. However,
there may be instances where the accuracy of our test is
affected by any of these conditions.
Science behind Pink or Blue®  What
is the science behind Pink or Blue®?
In 1990, researchers recently discovered that there is fetal
DNA in an expectant mother's blood (Lo et al). In a natural
process, fetal cells die and pass into the mother's bloodstream.
As these cells break down, their DNA is released into the
mother's own circulatory system. The cells decompose and free
DNA is released into the mother's bloodstream. Using the mother's
DNA sample, we can determine if there is Y-specific chromosomal
DNA. If we detect Y-specific chromosomal DNA, the fetus is
male. If there is no Y-specific chromosomal DNA, the fetus
is a female.
Has the science behind Pink or Blue® been proven?
Numerous research groups have used detection of cell-free
fetal DNA to determine the gender of a fetus. These studies
have been published in scientific journals and are available
for your review.
Can I use Pink or Blue® if I have a multiple
birth pregnancy?
Yes. You may use Pink or Blue® if you are carrying more
than one fetus. Pink or Blue® will not determine the number
of boys or girls you are expecting. Pink or Blue® only
detects the presence or absence of DNA from the Y-chromosome.
Therefore, the test will only tell you if you're expecting
at least one boy or only girls.
Can I use Pink or Blue® if I had a recent miscarriage?
Women who have recently experienced a miscarriage must wait
at least 3 months before they can use Pink or Blue®. If
it has been at least 3 months since the miscarriage, then
you are eligible to use Pink or Blue®.
Can I use Pink or Blue® if I had in vitro
fertilization?
Yes. If you have recently had in vitro fertilization,
you are eligible to take the test 7 weeks after transfer of
the embryos.
Ordering How can I order
the Pink or Blue® test?
You can order Pink or Blue® online any time, from anywhere
in the world (except China and India). Online transactions
are securely processed through Authorize.net.
You may also place your order over the phone during business
hours (M-F 9am-6pm Pacific Standard Time (PST), Sat 10am-4pm).
Orders are shipped Monday through Friday. Orders placed by
3:30pm PST are shipped the same day. You will receive a shipping
confirmation with your tracking number shortly after your
package ships.
What payment methods do you accept?
We accept all major credit cards and money orders. Personal
checks must clear before a sample can be processed.
Can I order the test before I am 7 weeks pregnant?
You can order the test at any time but you must wait until
your eligible testing date to collect the sample. The laboratory
will not process samples collected before 7 weeks post-conception.
Shipping
Where can you ship Pink or Blue®?
Pink or Blue® can be sent anywhere in the world except
India, China, or the state of New York. Samples cannot be
shipped to or received from these locations.
Examples of countries we have serviced are: Australia,
Canada, Denmark, England, Ireland, Japan, Korea, Mexico, South
Africa and many more!
Why is Pink or Blue® not available in China or
India?
Due to the high incidence of gender selection in China and
India, it is our policy not to service these countries. No
exceptions can be made
Why is Pink or Blue® not available in New York?
New York State regulations regarding DNA-based tests are
quite stringent. All DNA-based tests must be ordered through
a physician, and the laboratory performing the tests must
obtain clearance from the state. Due to these requirements,
Pink or Blue is not available to NY residents at this time.
What method do you use for shipping?
Our preferred courier is FedEx. Shipping with FedEx is fast,
efficient and gives Pink or Blue® as well as the customer
the capability of tracking the location of each package. We
can also ship via the Unites States Postal Service (USPS).
All shipping options are presented during checkout.
How quickly will you ship my order?
Orders are shipped Monday through Friday. Orders placed
by 3:30pm PST are shipped the same day. You will receive a
shipping confirmation with your tracking number shortly after
your package ships.
How long does shipping take?
Below are examples of ship times for FedEx.
*all days are business days
*no delivery on Saturdays or Holidays
USPS ship times are 2-5 business days within the continental
US, and 6-10 business days outside the US.
Pink or Blue® Kit
What is included in the Pink or Blue® collection
kit?
The collection kit includes:
- Alcohol swab to clean your finger
- 2 Lancets to prick the finger
- DNA Preservation Card to collect the specimen
- Envelope for the DNA Preservation Card
- Bandages
- Instructions
- Authorization form
- Claim check
Does the kit expire?
The kit does not expire. All contents of the kit are non-perishable.
If you purchased your kit and choose to wait to complete the
test, simply keep the kit in a clean environment to prevent
contamination until you are ready to use it.
What is the difference between the Pink or Blue®
Pregnancy Test w/ Early Gender Test Kit and the Pink or Blue®
Early Gender Test Kit?
Both kits contain all the items necessary to complete the
sample collection for the Early Gender Test: alcohol swab,
lancets, GeneCard, envelope, bandages, instructions and authorization
form.
The main differences are:
- The Pink or Blue® Pregnancy Test w/ Early Gender
Test Kit includes 2 mid-stream pregnancy tests (99% accurate)
- The Pink or Blue® Early Gender Test Kit has the option
of pre-paying for the laboratory service during checkout
Receiving Results
How soon can I get my results?
If you ordered the Pink or Blue® Express Test, you will
receive your results within 3 business days from the day our
lab receives your DNA sample. For example, if we receive the
sample on a Monday then you will get your result on Thursday.
If you ordered the Pink or Blue® Standard Test, your
results will be available within 5 business days from the
day our laboratory receives your DNA sample. For example,
if we receive the sample on a Monday then you will get your
result the following Monday. You have the option of upgrading
your standard lab service to an express order by calling us
at 1-866-What-R-U (1-866-694-2878). An additional upgrade
fee is applied.
By what methods can I get my results?
You can choose to receive your results by one or all
of the following methods:
- Online: Results are updated online between
4:30 and 6:00 PM, PST, Monday through Friday. Your claim
check will contain 2 codes which you can use to access your
kit status on the www.consumergenetics.com website.
- Email: If email notification is requested,
an email containing the result is sent as soon as the result
is updated online.
- Mail: You may choose to receive a certificate
with your result. Certificates are mailed 5-10 business
days after your result is available online.
You may also call for your result after 4:30pm on the day
your result is due.
Refund Policy
What is Pink or Blue®, Inc.’s refund policy
regarding wrong results?
At Pink or Blue® we are confident in every result we
disclose. If, however, we are proven wrong by amniocentesis,
chorionic villus sampling (CVS), 4D ultrasound, or birth,
simply provide documentation and you will receive a refund
for the price of the collection kit and laboratory fee. Shipping
fees cannot be refunded.
For more information, see:
More Information About the DNA Gender
Test:
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